Careers

Job Description

The Reg E Electronic Banking and Bank Operations Specialist is responsible for providing accurate and timely processing of assigned tasks and ensuring that exceptional support is provided for all electronic products and services. In addition, this individual is responsible for daily bank operations tasks including supporting Branch Operations. 

Responsibilities:

• Perform daily operations as assigned to ensure accurate and timely processing and verification of transactions.
• Responsible for the timely handling of debit card disputes, tracking as required by Regulation E, including customer notification of provisional and final credits.
• Possess required knowledge of Regulation E and NACHA rules relating to unauthorized transactions.
• Coordinate and participate in the monthly card renewal process including review of reports and clearing of exceptions through CPI.
• Responsible for the accurate settlement of all debit card transactions utilizing various vendor reports, to include researching and promptly resolving any outages.
• Handle all compromised card notifications from MasterCard or Jack Henry immediately to include teaming up with the Compliance Officer for bank-wide communication and customer notification of the event as applicable.
• Complete and submit quarterly MasterCard reporting as required.
• Provide support for Online & Mobile Banking, Bill Pay, Cash Management, Positive Pay, Remote and Mobile Deposit products and services researching and resolving escalated issues.
• Support processing of new Business Online Banking Applications (i.e., system setup, ancillary service setup, customer notification, and filing).
• Process outgoing NetTeller wires according to policy including OFAC scans and escalation of OFAC hits.
• Review and verification of mobile deposits, releasing or rejecting reviewed items according to procedure.
• Input of One Time ACHs as well as maintenance of ACH auto transfer entries and system generated ACH entries as needed.
• Serve as backup to process ACH reclamations, ACH Notifications of Change (NOCs), ACH Returns, and Death Notifications.
• Provide backup to other Deposit Operations staff and other internal departments as needed.
• Assist training specialist with the development and implementation of necessary training and operational support programs as identified.
• Assist with projects as assigned.
• Assist with gathering and reviewing related audit documentation, copies and reports as requested for Audits and Exams.
• Assist training specialist with identifying and updating all associated job aids when changes in process or policy occur and communicating these changes to the team and Branch Operations.
• Maintain strict confidentiality of all customer records and personal information as well as bank proprietary information.
• Perform other such duties as assigned.
• Maintain the bank’s quality control program daily. Verify that documentation aligns with maintenance performed.
• Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Regulation DD, GG, Bank Secrecy Act, Anti-Money Laundering/Countering the Financing of Terrorism, FACT ACT, and other regulations as applicable to the job.

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

Qualifications:

• High School Diploma or equivalent required.
• Minimum 3+ years deposit operations banking experience including 1+ years’ experience with Reg E debit card disputes.
• Knowledge of Regulation E and NACHA guidelines and thorough understanding of other required consumer compliance banking regulations.
• Ability to use Windows based PC and MS Office Software.
• Jack Henry core platform experience strongly preferred.

 

Minimum Required Skills & Abilities:

• Ability to perform multiple daily tasks and work under pressure with speed and accuracy.
• Ability to understand and interpret regulations and policy as a guide in scheduling and structuring daily workflow.
• Ability to interact effectively with staff, customers, and work in a team environment.
• Ability to function independently but also work as a team member.
• Professional appearance and cooperative attitude.
• Independent and self-motivated conscientious worker.
• Strong oral and written communication skills.
• Strong problem-solving and analytical skills.
• Strong organization and time management skills.

 

Qualified candidates are encouraged to apply by sending a resume to hr@hibernia.bank.

 

EEO Employer